Privacy Policy of Skycrown casino

1. Who We Are

We are the data controller for player information at Skycrown casino. Our owner and operator is Metlait SRL, registered under the laws of Costa Rica, company registration No. 3-102-911867. The registered address is El Guayaval, Residencial La Campina, Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We operate under the Tobique Gaming Commission E-gaming License, 0000064. As controller, we determine the purposes for which player information is processed and how that processing is carried out.

2. Information We Collect

The privacy policy of Skycrown casino covers information you provide directly and information generated through your account activity. The categories collected depend on which services and account features you use.

• Identity and contact information, including your full name, date of birth, email address and phone number.
• Your residential address and country of residence.
• Account login details, including your username and password.
• Genuine identity and age verification documents.
• Financial information, including payment details, deposits and withdrawals.
• Device and technical information, including device type, browser, IP address and session data.
• Gameplay information, including game history, bonus use, wagering and loyalty progress.
• Messages sent to support and your marketing preferences.

Registration requires the personal and login details listed above. Information supplied for verification must be genuine and relate to you. Skycrown casino requires identity verification within 72 hours of account opening.

3. How We Use Your Information

We use personal information to operate your account, verify your identity, handle payments and meet our licence obligations. At Skycrown casino, processing also supports the practical administration of the services you choose to use. The purposes below explain how information supports account access, transactions, player protection and the handling of enquiries throughout your relationship with us.

• Create, administer and manage your player account.
• Process deposits and withdrawals through available methods, including Visa, Mastercard, Bitcoin and Skrill.
• Administer bonuses and promotions, including checking relevant eligibility conditions.
• Keep responsible gaming tools active, including limits, time-out and self exclusion.
• Meet anti-money laundering requirements and assess relevant transactions.
• Detect fraud, bonus abuse, VPN use and access from restricted countries.
• Answer support requests and investigate account issues.
• Send marketing communications only with your consent.

4. Legal Basis for Processing

The privacy policy of Skycrown casino distinguishes four legal bases for processing. Contractual necessity covers providing your account services. Legal obligations cover anti-money laundering, age and identity checks, and gaming rules. Our legitimate interests cover security, fraud prevention and site improvement. Consent covers marketing and non-essential cookies. You may withdraw consent at any time without affecting processing completed before withdrawal. Skycrown casino relies on the basis relevant to the particular purpose, rather than treating all processing as dependent on consent.

5. Cookies and Tracking

We use strictly necessary, functional, analytical and marketing cookies at Skycrown casino. Strictly necessary cookies support essential site operation, while other categories support preferences, usage analysis or marketing. Non-essential cookies are used only with your consent. Our cookie policy explains these technologies and the available choices in full, without requiring those details to be repeated here.

6. Data Sharing and Third Parties

Under the privacy policy of Skycrown casino, we never sell player data and share it only in the cases below.

• Game providers, where information is needed to deliver games.
• Payment processors, where information is needed to handle transactions.
• Identity verification providers, where information is needed to complete checks.
• Regulators and authorities, including the Tobique Gaming Commission, where the law or our licence requires disclosure.
• Dispute resolution services, where information is relevant to resolving a dispute.
• Fraud prevention and analytics partners, where information supports those purposes.

Every partner must protect the data under a written agreement.

7. Location Checks and Eligibility

We check your location and eligibility at registration and when you make a payment. Skycrown casino uses these checks to assess whether access and transactions are permitted under our terms. False location details, access from a restricted country or use of a VPN may result in account closure and related winnings being voided, as our terms allow. We may refuse registration or close an account at our discretion, while honouring existing contractual obligations.

8. Data Retention

We retain account information while your account remains open at Skycrown casino. Financial and verification records are kept for five years after account closure, as anti-money laundering rules require. When an account closes, information we no longer need to keep is deleted or anonymised. Records subject to the five-year requirement are deleted or anonymised after that period ends.

9. Your Rights

The privacy policy of Skycrown casino recognises the following rights over your personal information, subject to applicable legal requirements and retention duties.

• Access your personal information and obtain information about its processing.
• Correct inaccurate or incomplete personal information.
• Request deletion where no legal duty requires us to retain the information.
• Request restriction of processing or object to processing.
• Request data portability.
• Withdraw your consent to marketing.

Send requests to support@sky-crowncasino.org; we answer within 30 days.

10. Security

Access to player information at Skycrown casino is limited to staff who need it for their duties. Verification documents are stored separately from game data, and two-factor login is available on your account. Use a strong, unique password and switch on two-factor login. Tell us at once if you notice unknown activity so that we can investigate the account issue.

11. Children

Our services are for adults aged 18 or over, and Skycrown casino does not knowingly collect personal information from minors. Age is confirmed at registration and checked during verification. If an account is found to belong to a minor, we close it and delete its information, except for records that the law requires us to retain.

12. Changes to This Policy

This version of the privacy policy of Skycrown casino is dated 13/11/2026. We update this policy when our practices or the law change. Important changes are announced on the site or by email so that you can review them. Continued use after an update means acceptance of the revised policy where the law permits.

13. Contact Us

Questions about this policy or your personal information at Skycrown casino can be sent to support@sky-crowncasino.org. You can also contact live chat within your account, available 24/7 every day. We reply to email enquiries within 24 hours. Please explain the issue clearly and identify the relevant account matter. This helps Skycrown casino direct your enquiry to the appropriate support process without unnecessary exchanges of personal information.